How does rating differ from billing?

(It all boils down to what you know and when!)

What readers say:

"I just wanted to let you know how much I enjoy "Rating Matters". You address the subject from an perspective that is not found in any other coverage. Your personal combination of industry expert, consumer, and practitioner allows you to delve into matters that I would probably either never consider or come across otherwise. I already have had a few instances where the information contained in one of the issues has put me a step ahead of the rest of the conversation. Thanks."

Leonard J. Mignerey
Vice President ITC Software Development
DST Innovis

"Carl, a special thanks for your articles on rating. They provide some interesting insights into the business impacts of billing from a provider perspective as well as that of a consumer. I take pause and think during each perusal."

Jack Searight
Manager, Message Processing and Billing
VerizonWireless

"You did a great job describing the price issues for wireless internet. As a Billing Service Bureau, the topic is close to our heart."

Look forward to your perspectives,
Rick Meggison
President, United Support Systems

Nancy Glidden
Director of Customer Satisfaction
Midwest Wireless

How much money can rounding rules add to the revenues of a service provider?

(Would you believe sixteen percent?)

Can volume discounts be unfair to your customers?

(Unfair to those who are almost your favored customers.)

What does the McDonald's Value Meal teach you about increasing your revenues and especially your profits?

(How to increase revenues and profits while reducing prices for your customers, really!)