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History

The team, goals, and principles which epitomize Service Level LLC stretch back more than thirty years. The organization has its roots in Lynn-Arthur Associates, Inc. Founded in 1980, Lynn-Arthur served cellular and telephone companies until 1997 when it was acquired by CableData Inc., the dominant cable TV billing and customer care system provider in the world. It was renamed to CableData Telecommunications, Inc.

In 1999 CableData Telecommunications in Ann Arbor, MI was transferred to CableData's California headquarters. Rather than move, much of the staff in Ann Arbor became the founders of Service Level Corporation.

Service Level LLC Officers

 

Carl A. Wright, President

Carl Wright is co-founder of Service Level LLC and is its President. An expert in real-time rating, telephony rating and software technology, he has received two patents for rating and billing software technologys. Carl has spoken on the subject of rating at industry conferences throughout the world.

Carl was also a co-founder of Lynn-Arthur Associates, Inc. (LAA), a software development and licensing company. LAA licensed rating software to over 60 customers worldwide. Included among those customers were AT&T, MCI, TELCEL (Telmex cellular), AirTouch Cellular, Web-TV, and EMBRATEL. LAA rating software was resold or included within the products of Sema Group, LHS Communications, and Subscriber Computing. LAA was in business for seventeen years from 1980 to 1997.

LAA was sold to CableData Inc., a division of USCS International Inc., in 1997 by its founders. LAA was renamed CableData Telecommunications Inc. and Carl remained as its President. In July 1999, Carl left CableData and started Service Level Corporation. Many of the employees of CableData Telecommunications became Service Level Corporation employees.

Prior to founding LAA, Carl served as Implementation Manager at ADP Network Services (a time-sharing company). He managed rapid-implementation projects for enterprise application customers. Carl earned a B.A. in Natural and Artificial Languages from Justin-Morrill College of Michigan State University.

Becky L. Glesner, Vice President

"CCMI has an on-going relationship with SLC, and Becky Glesner in particular, for close to 20 years. During that time I have been personally involved with Becky in design projects and product development involving complex rating, routing and billing applications. In all cases, the effort and results are first rate. I highly recommend Becky and the staff at SLC to any company requiring in-depth understanding, analysis and execution of rating systems and applications." -- Mr. George David, Director, CCMI/United Communications Group

Becky Glesner is co-founder of Service Level LLC and is its Vice President. She is an expert in real-time rating, telephony rating and software technology. She has received one patent for rating software technology. Becky is probably one of top ten experts on rating in the world.

She and her team designed and programmed more than seven different rating systems over ten years. These include three systems to rate calls originating in the United States, one system for Canada, another for Mexico, two systems for most other non-North American origins, and a final one that included all the capabilities of its predecessors. She also created software that covered a wide breadth of services, including local calls, toll calls, enhanced services calls, switched access services, and dedicated circuit services.

Becky was also a co-founder of Lynn-Arthur Associates, Inc. (LAA), a software development and licensing company. LAA licensed rating software to over 60 customers worldwide. Included among those customers were AT&T, MCI, TELCEL (Telmex cellular), AirTouch Cellular, Web-TV, and EMBRATEL. LAA rating software was resold or included within the products of Sema Group, LHS Communications, and Subscriber Computing. LAA was in business for seventeen years from 1980 to 1997.

LAA was sold to CableData Inc., a division of USCS International Inc., in 1997 by its founders. LAA was renamed CableData Telecommunications Inc and Becky remained as its Vice President. In July 1999, Becky left CableData and started Service Level Corporation. Many of the employees of CableData Telecommunications became Service Level Corporation employees.

Prior to founding LAA, Becky served as Manager of Software Development at DMW Group, a telecommunications software and consulting company run by Dixon Doll and James Martin, internationally known experts in communications and software technology. Becky earned a B.S. in Computer Science and Applied Mathematics from the University of Michigan.

 


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