Service Level Corporation (SLC) Privacy Policy

We collect the e-mail addresses of those who communicate with us via e-mail, aggregate information on what pages consumers access or visit, and information volunteered by the consumer (such as survey information and/or site registrations). The information we collect is used to improve the content of our Web pages and the quality of our service, and is not shared with or sold to other organizations for commercial purposes, except to provide products or services you've requested, when we have your permission, or under the following circumstances:

• It is necessary to share information in order to investigate, prevent, or take action regarding illegal activities, suspected fraud, situations involving potential threats to the physical safety of any person, violations of Terms of Service of the specific application, or as otherwise required by law.
• We transfer information about you if SLC is acquired by or merged with another company. In this event, SLC will notify you before information about you is transferred and becomes subject to a different privacy policy.

INFORMATION GATHERING AND USAGE

• When you register for any SLC product we ask for information such as your name, company name, email address, billing address, credit card information. Members who sign up for the free account are not required to enter a credit card.
• SLC uses collected information for the following general purposes: products and services provision, billing, identification and authentication, services improvement, contact, and research. SLC does not share your personal information with third parties, unless explicitly approved by you.
• SLC processes telecommunications data on behalf of the owners of such data from the EU and/or Switzerland. This is information is confidential and provided only to its owners.

COOKIES

• A cookie is a small amount of data, which often includes an anonymous unique identifier, that is sent to your browser from a web site's computers and stored on your computer's hard drive.
• Cookies are required to use the SLC services.
• We use cookies to record current session information, but do not require permanent cookies.

DATA STORAGE

SLC uses primarily its own equipment and hosting, but for certain services, it uses third party vendors and hosting partners to provide the necessary hardware, software, networking, storage, and related technology required to run our services. Although SLC owns the code, databases, and all rights to the SLC applications, you retain all rights to your data.

DISCLOSURE

• SLC may disclose personally identifiable information under special circumstances, such as to comply with subpoenas or when your actions violate the Terms of Service of any of our applications.

CHANGES

SLC may periodically update this policy. We will notify you about significant changes in the way we treat personal information by sending a notice to the primary email address specified in your SLC service primary account holder account or by placing a prominent notice on our site. You retain the right to access, amend, correct or delete your personal information where it is inaccurate at any time. To do so, please contact support@servicelevel.net.

US-EU SAFE HARBOR AND US-SWISS SAFE HARBOR

SLC uses annual self-assessments to assure compliance with the US-EU and US-Swiss Safe Harbor Frameworks as set forth by the US Department of Commerce regarding the collection, use and retention or personal data from the European Union and Switzerland. SLC has certified that it adheres to the Safe Harbor Privacy Principles of notice, choice, onward transfer, security, data integrity, access, and enforcement. To learn more about the Safe Harbor program, and to view SLC' certification, please visit http://www.export.gov/safeharbor/.

Our privacy policy above serves as our statement of adherence to the US-EU and US-Swiss Safe Harbor Principles. We encourage you to use the contact information below to inform us of any complaints or disputes you may have regarding the use of your personal information. We will thoroughly investigate the matter internally and make every effort to attempt to resolve the issue quickly. If your dispute cannot be resolved by us internally, we agree to dispute resolution with the Better Business Bureau as our third party resolution provider.

PRIVACY COMPLAINTS BY EUROPEAN UNION AND SWISS CITIZENS

In compliance with the US-EU and US-Swiss Safe Harbor Principles, SLC commits to resolve complaints about your privacy and our collection or use of your personal information. European Union or Swiss citizens with inquiries or complaints regarding this privacy policy should first contact SLC at support@servicelevel.net or by mail at SLC, 7006 Suncrest Drive, Saline, MI 48176 USA.

SLC has further committed to refer unresolved privacy complaints under the US-EU and US-Swiss Safe Harbor Principles to an independent dispute resolution mechanism, the BBB EU SAFE HARBOR, operated by the Council of Better Business Bureaus. If you do not receive timely acknowledgment of your complaint, or if your complaint is not satisfactorily addressed by SLC, please visit the BBB EU SAFE HARBOR web site at www.bbb.org/us/safe-harbor-complaints for more information and to file a complaint.

QUESTIONS

Any questions about this Privacy Policy should be addressed to support@servicelevel.net or by mail at: SLC, 7006 Suncrest Drive, Saline, MI 48176 USA